PREMIER FIELD ENGINEER - Windows
| Posting Date: |
10/3/2009 Active |
Category:
Systems Architect
Company:
Microsoft Corporation
Description:
PREMIER FIELD ENGINEER - Windows Platform Technologies
Locations: Washington, DC or Tampa FL
Primary responsibilities include providing on-site technical support
solutions for customer service delivery and availability, while ensuring
satisfaction with Microsoft software on the client and server. The
successful candidate will be capable of providing field technical support
presence for groups in the Microsoft Services organization, including but
not limited to Premier and Professional Support, Microsoft Consulting
Services, and escalation engineers (CPR). The Premier Field Engineer acts as
the primary onsite technical contact, providing customer visibility,
advanced technical troubleshooting support and problem resolution for
Product Support Services and corporate customers, including issues escalated
to the highest levels of management. The candidate will provide technical
support including product technical training onsite, as well as via
telephone, and electronic media. Candidate must be able to manage hot issues
by setting customer expectations, devising and implementing action plans,
being available 24x7 and professionally communicating to all parties
involved.
Overnight travel is required. Travel potential up to 70%.
Qualifications:
Recommended qualifications include: Superior problem solving and
troubleshooting skills at the System Engineer level; exceptional customer
service, overall communication and technical writing skills. Must have
sufficient technical depth to communicate with development and other
internal organizations at a peer level; Must possess the ability to work
independently with minimal management supervision and as part of nationwide
team of engineers; Demonstrated aptitude for providing exceptional customer
service in politically charged environments; Ability to enhance the
technical expertise of peers via the development of product training,
mentoring of new hires, and team content development; Ability to apply
technology to improve existing products and systems at customers and for
internal use; Ability to actively participate in team support by proposing
and implementing solutions; Assist in developing strategies to gain
additional Premier support accounts by contacting and establishing
relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: Solid understanding of client/server, networking,
and Internet technologies fundamentals. Candidate must possess superior
knowledge and demonstrated technical proficiency in Windows NT and Windows
2000 Active Directory design and deployment, Windows Load Balancing, DNS,
DHCP and other related areas with troubleshooting at the expert level within
large network environments. In addition, the successful candidate must
possess excellent knowledge of TCP/IP and other protocols including use of
troubleshooting tools - scripting, resource kit diagnostic tools and packet
sniffers and\or Netmon.
Secondary expertise in more than one of the following products: Windows
desktop Operating Systems, Windows server Operating Systems, Exchange, SQL,
IIS, ISA. Other technical depth should include experience with advanced
debugging tools in Windows 95/98/NT/2000/XP, Exchange, Office, and SQL,
and/or development skills in one or more of the following: Transact-SQL, VB,
VBA, VBScript, C++, VJ++, Jscript, HTML/DHTML, and XML.
Education: College degree, preferably in Computer Science, is required. MCSE
strongly preferred. Will consider related field (or equivalent) experience.
Must obtain passport within 90 days of joining the team.
Type:
Full Time
Job
Location:
Washington DC, DC |
Job
Number :
N/A |
Project
Length:
N/A |
Positions:
Hiring Immediately
|
Travel
Required:
med-heavy |
Compensation
:
100,000 to 105,000
|
|
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